Do you record customer conversations?
Yes, with your consent. Everything is hosted inside the EU, and recordings are stored securely. If you prefer, Zell can also work without storing voice recordings.
How does Zell identify skill gaps?
We analyze real calls and score specific behaviors across your framework.
Can managers customize scorecards?
Yes — managers can tailor scorecards to your sales framework and the behaviors that matter to your team, and Zell scores every call against them.
Does Zell replace managers?
No — it augments managers by automating the repetitive parts of coaching.